**Member Services Representative**
**Description**
**Functional Expertise:**
+ Perform routine member transactions via telephone or in person, including but not limited to deposits, withdrawals, cash advances, loan payments, loan advances, transfers, check cashing, cashier s checks, traveler s checks, and money orders.
+ Set up and order ATM and Debit cards.
+ Open and close member accounts, including savings, optional accounts, and share draft accounts and perform necessary file maintenance of computer system.
+ Open and distribute incoming mail.


**Business Acumen** :

+ Balance cash drawer and teller totals daily to end of day reports daily.
+ Answer questions and resolve member problems by listening, collecting data, securing answers, and reporting results to the inquiring party. Assist members with bookkeeping and checking account problems.


**Engagement:
**
+ Greet members and answer telephones in a courteous and professional manner while providing prompt, accurate and efficient member transactions.
+ Explain and promote the credit unions products and services to assist members with their individual needs.
+ Promote and establish strong, positive, and productive working relationships at all levels within the organization.


**Driving Results:
**
+ Maintain up-to-date and comprehensive knowledge on all credit unions products and services that are handled or promoted by the Member Service Representatives
+ Maintain up-to-date and comprehensive knowledge on all related policies, procedures and regulations that pertain to the Member Service Represented job.


Education, Certifications/Licenses:

Required: High School diploma or equivalent
Preferred: Associate college degree or higher
Related Work Experience:
Required: Cash handling and phone experience
Preferred: Prior member service experience/cash handling experience
Applicant may possess a combination of equivalent education and work experience.


Specific Skills & Knowledge:

Required: Excellent communication skills both in person and on the phone, accuracy and attention to detail, ability to be a team player and contribute to a team environment.


Preferred:
Sales and service skills, relevant computer skills
Working Conditions/Physical Requirements:
Light lifting, Flexible hours

Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries.The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications.Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average.Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers.Southern Company has been named by the U.S.

Department of Defense and G.I.Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network.The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual _World's Most Admired Electric and Gas Utility_ rankings.

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**Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

**
**Job Field:
** Finance
**Job Type:** Standard
**Primary Location:** Georgia-Metro Atlanta-Atlanta
**Operating Company:** Mutual Savings Credit Union
**Job Type:** Standard
**Travel (Up to...

):
** No
**Union Covered:** No
**Work Location(s):**
AGLR Corporate Office - 10 Peachtree Place NE (10AtlantaCODE)
10 Peachtree Place NE
Atlanta, 30309
**Req ID:** GAS2000988
Associated topics: agent, answer, associate, call center associate, customer care, customer service representative, service agent, support, technical assistant, telephone

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